Delivery & Shipping

Delivery & Shipping

Last updated: 2 September 2026

We want your Jesus Unashamed® order to reach you safely and as smoothly as possible.

All UK orders are sent using a Royal Mail Tracked service, giving you visibility of your delivery from dispatch to arrival.

UK Delivery

We currently deliver to eligible addresses throughout the United Kingdom.

Royal Mail Tracked Delivery

Estimated delivery: 5–7 working days

Our aim is for your order to arrive within 5–7 working days from the date your order is placed.

This timeframe includes the time required for us to:

  • process your order;

  • prepare and pack your items;

  • dispatch your parcel; and

  • have your order delivered by Royal Mail.

Working days are Monday to Friday, excluding UK bank holidays.

Please note that 5–7 working days is our estimated delivery timeframe rather than a guaranteed delivery date.

Delivery Charges

The applicable delivery charge will be clearly displayed at checkout before you complete your purchase.

Where we offer free UK delivery, a qualifying order value or promotional condition may apply. Any applicable conditions will be shown on the website or at checkout.

Processing Your Order

Once your order has been successfully placed, you'll receive an order confirmation email.

Our team will then prepare your order for dispatch.

Orders are processed on working days.

Orders placed:

  • after normal processing hours;

  • at weekends; or

  • on UK bank holidays

will normally begin processing on the next working day.

During new product launches, promotional events or particularly busy periods, processing may take slightly longer. If we expect a significant delay, we'll communicate this wherever reasonably possible.

Check Your Order Details

Please check your order confirmation as soon as you receive it.

Make sure your:

  • name;

  • items;

  • sizes;

  • colours; and

  • delivery address

are correct.

If you notice a mistake, contact us as soon as possible at:

[CUSTOMER SERVICE EMAIL]

We'll do our best to make any necessary changes before your order is dispatched.

Once an order has entered fulfilment or has been handed to Royal Mail, we may not be able to change the delivery address or contents of the order.

Dispatch & Tracking

Once your order has been dispatched, you'll normally receive a dispatch confirmation email containing your Royal Mail tracking information.

You can use this tracking information to follow the progress of your delivery.

Please allow a little time after receiving your dispatch confirmation for Royal Mail's tracking system to update.

Royal Mail Tracking

Your Royal Mail tracking information may provide updates as your parcel moves through the delivery network.

Depending on the stage of your delivery, tracking may show information such as:

  • when Royal Mail receives your parcel;

  • its progress through the Royal Mail network;

  • when it is due for delivery;

  • a delivery attempt; and

  • confirmation of delivery.

If you have received your tracking information but there has been no update for an unusual period, please contact us and we can investigate.

Delivery Times

We aim to deliver UK orders within 5–7 working days.

Although most orders should arrive within this timeframe, occasionally circumstances outside our reasonable control may cause a delay.

These may include:

  • Royal Mail network disruption;

  • severe weather;

  • transport disruption;

  • periods of exceptionally high parcel volumes;

  • UK bank holidays;

  • technical issues; or

  • other unforeseen events.

If your order has not arrived within the expected timeframe, please check your Royal Mail tracking information first.

If you still need help, contact us at:

qualityonlineuk@gmail.com

Please include your order number so we can investigate.

Delivery Address

You are responsible for providing a complete and accurate delivery address when placing your order.

Please check your address carefully before completing checkout.

If you notice an error after placing your order, contact us immediately.

If your order has not yet been dispatched, we'll do our best to correct the address.

Once your parcel has been handed to Royal Mail, we may not be able to redirect it.

If an order is returned to us because an incorrect or incomplete address was provided, we'll contact you to discuss the available options.

A reasonable additional delivery charge may apply if you ask us to resend an order following an address error.

Missed Deliveries

If Royal Mail is unable to complete your delivery, please follow the instructions provided through your tracking information or by Royal Mail.

Depending on the circumstances, Royal Mail may provide options such as:

  • attempting delivery again;

  • arranging redelivery;

  • delivering to an appropriate alternative location;

  • delivering to a neighbour where applicable; or

  • making the parcel available for collection.

Available options are determined by Royal Mail and may vary depending on the delivery.

Uncollected Parcels

If Royal Mail makes your parcel available for collection, please collect it within the timeframe they provide.

If your parcel is not collected, it may eventually be returned to Jesus Unashamed®.

If an order is returned to us because it was not collected, please contact us.

Once we receive the parcel back, we'll let you know what options are available.

If you would like the order to be sent again, an additional delivery charge may apply where reasonable.

Where Is My Order?

If your expected delivery timeframe has passed:

1. Check your Royal Mail tracking information.

This may show a delay, attempted delivery or another delivery update.

2. Check your delivery location.

Where appropriate, check with members of your household and any location identified by Royal Mail.

3. Contact us.

If you still cannot locate your order, contact:

[CUSTOMER SERVICE EMAIL]

Please include your order number.

We'll investigate the delivery with Royal Mail where appropriate.

Lost Parcels

If your parcel appears to have been lost in transit, please contact us.

You do not need to make a loss claim against Royal Mail yourself where responsibility for the delivery remains with Jesus Unashamed®.

We'll investigate the shipment with Royal Mail.

If your order is confirmed as lost while we remain responsible for its delivery, we'll provide an appropriate solution.

Depending on the circumstances, this may be:

  • a replacement, subject to availability; or

  • a refund.

Parcel Showing as Delivered

If Royal Mail tracking shows that your parcel has been delivered but you cannot locate it, please first:

  • check the delivery location;

  • check with other members of your household;

  • check any delivery information provided by Royal Mail; and

  • check with a neighbour where appropriate.

If you're still unable to find your parcel, please contact us as soon as possible at:

[CUSTOMER SERVICE EMAIL]

Include your order number and we'll investigate the delivery.

Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible.

Where possible, please take photographs of:

  • the external packaging;

  • the Royal Mail shipping label;

  • the damaged area of the parcel; and

  • any damaged products.

Send these together with your order number to:

[CUSTOMER SERVICE EMAIL]

We'll review the issue and arrange the appropriate next steps.

Wrong or Missing Items

We carefully prepare every Jesus Unashamed® order, but if something isn't right, please tell us.

Contact us if:

  • you receive the wrong product;

  • you receive the wrong size or colour;

  • an item is missing from your order; or

  • you receive an incorrect quantity.

Email:

[CUSTOMER SERVICE EMAIL]

Please include your order number and details of the issue.

We'll work to put things right as quickly as reasonably possible.

Split Deliveries

Occasionally, we may need to send products from the same order separately.

If this happens, you may:

  • receive more than one parcel;

  • receive separate tracking information; or

  • receive different parts of your order at different times.

You will not be charged additional delivery fees simply because we choose to split your order into separate shipments.

Pre-Orders

Selected Jesus Unashamed® products may occasionally be available for pre-order.

Pre-order products may have a different dispatch and delivery timeframe from our standard 5–7 working day delivery estimate.

Where this applies, the expected timeframe will be clearly stated on the relevant product page before you place your order.

If an order contains both in-stock and pre-order products, we may either send the items separately or wait until the full order is ready.

Where relevant, we'll provide further information in your order communications.

Product Launches & Busy Periods

We may experience increased order volumes around:

  • new JU drops;

  • collection launches;

  • promotional events;

  • Black Friday;

  • Christmas; and

  • UK bank holidays.

During exceptionally busy periods, processing and delivery may take slightly longer than our usual 5–7 working day target.

If we expect a significant delay, we'll provide relevant information on our website or affect customers where appropriate.

Your Delivery Rights

Nothing in this Delivery & Shipping Policy affects your statutory rights under UK consumer law.

We remain responsible for your order while it is being delivered to you, subject to applicable law.

If an order is significantly delayed or cannot be delivered, you may have legal rights relating to redelivery, cancellation or a refund.

Returns & Refunds

Changed your mind after receiving your order?

Please see our Returns & Refunds Policy for full information about:

  • returns;

  • your right to cancel;

  • refunds;

  • exchanges; and

  • faulty or incorrect products.

Need Help?

If you have a question about your delivery, we're here to help.

Jesus Unashamed®

Email: [CUSTOMER SERVICE EMAIL]

Website: jesusunashamed.com

When contacting us about an existing order, please include your order number so we can help you as quickly as possible.