Returns, Refunds & Cancellation Policy

Returns & Refunds

We want you to be happy with your order from Jesus Unashamed®.

If something isn't quite right, you can return eligible items within 14 days of receiving your order.

Returns

To start a return, please contact us at [CUSTOMER SERVICE EMAIL] with your:

  • Order number

  • Name

  • Item(s) you'd like to return

  • Reason for return

Once your return has been approved, we'll provide the return instructions.

Please do not send items back without contacting us first.

Return Conditions

To be eligible for a return, items must be:

  • Unworn

  • Unwashed

  • Unused

  • In their original condition

  • Free from marks, scents, make-up, deodorant or damage

  • Returned with all original tags and packaging where applicable

You are welcome to try clothing on as you would in a physical store, but please take reasonable care of it while it is in your possession.

If an item is returned in a condition that shows handling beyond what is reasonably necessary to inspect it, we may be entitled to reduce the refund to reflect any loss in value.

Your Right to Cancel

If you are purchasing from us as a UK consumer online, you normally have the right to cancel your order within 14 days of receiving your goods.

Once you tell us that you wish to cancel, you then have a further 14 days to return the goods to us.

You do not need to give us a reason for cancelling.

To exercise your right to cancel, contact us at [CUSTOMER SERVICE EMAIL] and clearly tell us that you wish to cancel your order.

Return Shipping

Unless an item is faulty, damaged or incorrect, you are responsible for the cost of returning your order.

We strongly recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.

Jesus Unashamed® cannot accept responsibility for returned parcels that do not reach us.

If we have sent you an incorrect, faulty or damaged item, please contact us before returning it so we can arrange the appropriate next steps.

Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

Approved refunds will be made to your original payment method.

Please allow additional time for your bank or card provider to process the refund after it has been issued.

Where you exercise your statutory right to cancel an entire order, we will also refund the cost of our standard delivery option where required by UK law.

If you selected a more expensive delivery option, such as express delivery, we are not required to refund the additional cost above our standard delivery charge.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or you receive the wrong item, please contact us as soon as possible at [CUSTOMER SERVICE EMAIL].

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs where appropriate

We'll review the issue and arrange a suitable remedy in accordance with your statutory rights.

Nothing in this policy affects your rights under UK consumer law.

Exchanges

If you would like a different size, colour or product, please contact us at [CUSTOMER SERVICE EMAIL].

Where direct exchanges are not available, the quickest option may be to return the original item for a refund and place a new order.

All replacement items remain subject to availability.

Sale & Promotional Items

Items purchased during a sale or using a promotional code can still be returned where you have a statutory right to do so.

Your refund will be based on the amount you actually paid for the item.

This does not affect your statutory rights.

Non-Returnable Items

Certain items may be excluded from cancellation or return where permitted by law, including:

  • Personalised or made-to-order products

  • Items made specifically to your requirements

  • Certain sealed goods where the seal has been broken and a legal hygiene exception applies

Any applicable exclusions will be clearly stated on the relevant product page before you purchase.

Faulty products remain covered by your statutory rights.

Refund Processing

Once we have received your return, we aim to inspect and process it promptly.

Where you have exercised your legal right to cancel, refunds will be issued within the timescales required by UK consumer law.

We may withhold the refund until we receive the goods back or until you provide evidence that you have returned them, whichever occurs first.

Cancelling Before Dispatch

If you need to cancel an order before it has been dispatched, contact us as soon as possible at [CUSTOMER SERVICE EMAIL].

We'll do our best to stop the order before it leaves us.

If the order has already been dispatched, you can return it in accordance with this policy.

Model Cancellation Form

You may use the following form to cancel an eligible order, although you do not have to use it.

To:
Jesus Unashamed®
[LEGAL ENTITY NAME]
[REGISTERED ADDRESS]
[CUSTOMER SERVICE EMAIL]

I hereby give notice that I cancel my contract for the sale of the following goods:

Order number: ____________________

Item(s): ____________________

Ordered on / received on: ____________________

Name: ____________________

Address: ____________________

Signature: ____________________
(only if this form is submitted on paper)

Date: ____________________

Need Help?

If you have any questions about a return, refund or cancellation, contact us at:

[CUSTOMER SERVICE EMAIL]

We'll be happy to help.